Posted by | 19 January 2017
Our customer service team has seen a few key changes over the last few months, and we wanted to share some of these with you…
Jayne Robinson was appointed as Customer Services Co-ordinator in late September and since then the team has been working hard to simplify the admin tasks to create a seamless order process for the customer. We have also set up automated order confirmations & invoices to ensure we keep our customer informed from point of order right through to delivery.
If things go wrong, the team are on hand to get things back on track, with a new set of procedures to streamline the process and ensure we do everything we can to avoid repeated issues.
All this allows the team to focus on what really matters, our customers! Training and development means that our staff can answer any questions and have confidence in recommending products. Most importantly they have time to focus on customer requests and can deal with issues as they arise to make sure that every customer feels valued at all points of contact.
As the business expands, we are creating a department that can not only manage, but protectively work to ensure that the service we provide is second to none and our customers enjoy the process.
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