A new chapter for customer services

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A new chapter for customer services

Our customer service team has seen a few key changes over the last few months, and we wanted to share some of these with you…

Jayne Robinson was appointed as Customer Services Co-ordinator in late September and since then the team has been working hard to simplify the admin tasks to create a seamless order process for the customer. We have also set up automated order confirmations & invoices to ensure we keep our customer informed from point of order right through to delivery.

If things go wrong, the team are on hand to get things back on track, with a new set of procedures to streamline the process and ensure we do everything we can to avoid repeated issues.

All this allows the team to focus on what really matters, our customers! Training and development means that our staff can answer any questions and have confidence in recommending products. Most importantly they have time to focus on customer requests and can deal with issues as they arise to make sure that every customer feels valued at all points of contact.

As the business expands, we are creating a department that can not only manage, but protectively work to ensure that the service we provide is second to none and our customers enjoy the process.

We value your feedback and would love to give you the opportunity to let us know your thoughts… Click Here to fill out our short survey to let us know what you think.

We are specialists

We have a team of experts specialising in all aspects of inclusive washroom equipment. If you need a comprehensive range, we do it all - and it is all we do!

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We are Doc M compliant

NYMAS Doc M Packs contain all the sanitaryware and fittings to comply with the standards set out in Doc M. They have been approved by LABC to meet local authority requirements. NYMAS only use WRAS approved cistern fittings and brassware, and take great pride in the knowledge that we will only supply approved, quality products to the market.

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"NYMAS are our preferred supplier for all grab rails, toileting equipment and accessories. We find their products of a high standard and their delivery times very prompt."

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