Job Opportunity - Customer Service Executive - Billingham

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Job Opportunity - Customer Service Executive - Billingham

NYMAS Group are looking for a Customer Service Executive to join the customer service team.  The ideal candidate will have a proactive and positive attitude, and possess a professional telephone manner that conveys care and empathy to the customer.  The customer service team is central to the companies activities, liaising with both sales and operations departments and remaining the customers advocate. 

Purpose:
To play an active part in the customer service team keeping a positive and proactive approach even when under pressure.   Remain the customers advocate within the business doing whatever it takes to give the customer an outcome that both they are satisfied with and meets company objectives.   Process orders in an accurate and timely manner using automation to streamline process wherever possible.

Performance Objectives:
• Ensure telephone is answered promptly
• Ensure orders are processed in an efficient and timely manner
• Ensure customer issues are dealt with promptly and to a satisfactory conclusion
• Maximise upselling opportunities
• Oversee customer records on ERP including maintenance of customer price files

Example of Responsibilities:
• Process all complaints & replacements
• 1st Line for incoming phone calls
• Take card payments
• Process all sales orders
• Send out an order confirmation for each sales order
• Update customers with despatch dates on any outstanding sales orders
• Run invoices daily

If you want to develop your career in a small growing business please apply to craig.anderson@nymas.co.uk

 

** Strictly no agencies **

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