Achieving Exceptional High Street Doc M

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Achieving Exceptional High Street Doc M

Why a Challenging Global Café Brand Project used NYMAS

We suspect every NYMAS customer is familiar with Costa Coffee. Worth £3.9bn in 2019, the brand has over 3,400 outlets worldwide and is likely to have appeared on every worksite and office breakroom table.

That’s why we were proud to help when friends at Huws Gray – a leading merchant – asked NYMAS to supply multiple UK Costa sites with Doc M fittings at short notice.

Costa Coffee: The Project

Huws Gray have the prestigious task of working on toilet facilities for one of the world’s biggest high street coffee brands.

But the challenge of overseeing multiple sites with a short notice period for each, an ongoing piece of work, meant an ultra-reliable, flexible and expert supplier was needed to provide fittings like satin finish grab rails and back rests.

Linda West of Huws Gray told us how NYMAS, who boast UK stocks of products ideal for the clean and contemporary look of the Costa outlets, went above and beyond for her colleagues:

• Fast, direct delivery: “We normally advise a week in advance so NYMAS ship direct to site due to the short notice and urgency.”

• Reliable supply chain: “They appear to hold good stock, the service is good and they haven’t let us down!”

• The right end result: “It’s a quality product and our customer is happy.”

NYMAS Managing Director Craig Anderson added: “It was our pleasure to join this project as Doc M expertise with ultra-reliable and rapid delivery is very much our specialism…in fact it’s all we do!”.

To explore more case studies revealing how professionals who deal with washrooms in their work can have a better experience, and results, from Doc M simply browse our case studies.

Working With NYMAS: We’re Here to help 

The NYMAS team specialises in design-led accessible washroom accessories developed in-house in the UK by our renowned team.

As our experts constantly monitor, and are often central to, changes in design trends you can be assured that the very latest thinking is at the core of every product across our ranges:

NymaPRO for dependable quality and value

NymaCARE for high use, public area durability 

NymaSTYLE for premium, high-spec design

Fitzroy of London for high-end, luxury washrooms

For free project advice and support just ask a NYMAS expert.

See also: Are You Missing Out On a Lucrative Market?, Changing Places 101 (And How We Can Help)


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We are specialists

We have a team of experts specialising in all aspects of inclusive washroom equipment. If you need a comprehensive range, we do it all - and it is all we do!

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We are Doc M compliant

NYMAS Doc M Packs contain all the sanitaryware and fittings to comply with the standards set out in Doc M. They have been approved by LABC to meet local authority requirements. NYMAS only use WRAS approved cistern fittings and brassware, and take great pride in the knowledge that we will only supply approved, quality products to the market.

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Download the NYMAS Catalogue pdf here, or contact us to request the printed version.

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"NYMAS are our preferred supplier for all grab rails, toileting equipment and accessories. We find their products of a high standard and their delivery times very prompt."

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